When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also visit the Track Order page in the header of our website to see the status.

If you're still having difficulty, please feel free to contact our team, we will have it checked for you.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

The processing time in the factory will be 1 - 5 days. After being shipped out, the order will need 8-20 business days more to arrive at your location in the US. You will also be informed of the tracking link in an email once the order left the factory.

Kindly check the Shipping policy in our footer for details.

Our postal service can take some time to scan packages into their mail stream and update the tracking information. Please allow 7-9 days for the carrier to scan your package into their system. Most carriers aren't scanning packages and updating trackings frequently.

Here are some reasons behind tracking information may not be updated:

• Holiday Rush
• Delay on the part of the carrier
• Weather Conditions
• Package Not Scanned
• Packages are not scanned at intermediary stops
  
  

If it hasn’t been updated for 10 - 12 days, please contact our support team Contact Us and one of our agents will assist you right away.

There can be two cases: we ship it separately so your other package is on the way, or there was a processing mistake. To investigate further, please take a picture of the shipping label and the products, then send it to our support team via email at support@greezybear.co. Our agent will check it for you.

Our sincere apology for the inconvenience. Please chat with us or send an email to support@greezybear.co with some photos that show your problem clearly. Our team will make sure you receive our support on time.

You can also refer to our Refund Policy at the footer of this page.

At this time we do not offer Returns in any case, we offer replacements and refunds, depending on the case, and follow the Refund policy in the footer of this page. Also, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:

- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;

Kindly contact us to be instructed on a suitable solution.

Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.

All payment is safe with GreezyBear. If you use your card, your data (credit card company, card number, validity, check digit) will be transmitted in encrypted form. If you use PayPal, you will be redirected to a PayPal window to finish the payment, and of course, you will be protected with PayPal.

We’re terribly sorry for this experience you got. Although our team is available every day to make sure all emails have been responded to, there are still some cases when the email did not arrive in our mailbox due to some problems with the mailing system.

In that case, kindly chat with us here or send an email to another receiver: support@greezybear.co. It would be great if you can provide an additional email address of yours so we can reach out again.